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Call us : (225) 612-0082
1. Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
 

2. Why do your prices have ranges?

The prices will range on an individual floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and resurfaced tubs.

3. What is the application fee and is it refundable?
Application fees are $25 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.

4. How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

5. Which utilities do I pay?
You are responsible for paying electricity and cable/internet.

6. What is the security deposit?
Security deposits will vary depending on qualifying criteria.

7. When is my rent payment due?
Rent is always due on or before the first of the month.

8. What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 3
rd of every month, anadditional $100 fee will be due if rent has not been paid by the 10th  of the month (including weekends and holidays).

9. How can I pay my rent?

  • The easiest way to pay your rent is by setting up an online account on our property website. This will allow you to use a bank account or credit card to set up recurring or one- time payments.
  • PayLease cashpay available at a number of local retail centers and online (please contact office for additional details)
    *Fees will apply when using a credit card and with PayLease.


10. What kind of pets do you allow? How many pets may I have?
Up to 2 pets are allowed. Each pet living in the apartment will require a one-time, nonrefundable $300 pet fee. Monthly pet rent is $20 per pet. Breed restrictions apply, please contact the office.

11. If I get a job transfer, can I break the lease?
Yes. A 60-day notice is required before vacating your apartment, and early move outs will be subject to a lease-break fee of one and a half times the monthly rent amount.

12. How can I refer a friend?
If you love Dove Creek Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

13. If something needs to be repaired in my apartment, how do I report it?

The easiest way to submit a maintenance request is through our resident website portal. You can also call the office during business hours which are 8:00 AM to 5:00 PM Monday through Friday. We are closed on the weekend. For maintenance emergencies please call our office, and it will redirect you to our on-call line.

14. There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

15. I will be moving out. What do I need to do?
We require a 60-day written notice, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

16. Do you have cable/Internet services?
Yes, Cox Communications and AT&T are our community cable and Internet providers.

17. Can I grill on property?

Fire codes prevent us from allowing any open flame grills in units (Including patios and balconies). We have 2 gas grills available for use.

18. I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment.

19. I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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